Delivery and Returns

SOREYA

DELIVERY AND RETURN POLICY

Last updated: July 2026

DELIVERY CONDITIONS

Shipping Time

Your order will be shipped within 1-5 business days after payment confirmation. Depending on the shipping company and your delivery address, your product will reach you within 1-4 business days.

The maximum legal delivery period is 30 calendar days from the order date. If this period is exceeded, you have the right to cancel your order.

Shipping Fee

Shipping is free for orders of 2,000 TL or more. For orders below this amount, the shipping fee is additionally specified on the order summary page.

Delivery Address

Products are delivered to the address you specify during the order. The responsibility for delivery problems arising from incorrect or incomplete address information rests with the buyer.

Damaged Delivery

We recommend that you prepare a report with the cargo officer before accepting products damaged during shipping. Report damaged deliveries to infosoreya@gmail.com.

RETURN CONDITIONS

Right of Withdrawal (3 Days)

In accordance with Law No. 6502 on Consumer Protection, you have the right to return the product without any justification within 3 (three) calendar days from the date you received it.

Return Requirements

The product to be returned must be:

• In its original packaging and undamaged

• Unused and clean

• Sent complete with all its accessories.

How to Make a Return?

1. Send an e-mail to infosoreya@gmail.com with the subject "Return Request".

2. State your order number and reason for return in your e-mail.

3. You will be sent the return address and instructions.

4. Send the product to the specified address. Return shipping cost is borne by the buyer.

Refund

Once the returned product reaches us and is checked, your payment will be refunded to your original payment method within 14 days.

Situations Where Returns Are Not Accepted

• Personalized or custom-made products

• Used, worn, or damaged products

• Products whose original packaging has been opened and are not suitable for return

EXCHANGE

In case of incorrect, missing, or damaged product delivery, you must notify infosoreya@gmail.com within 3 days from the date you received the product. In these cases, a free exchange or full refund will be provided; return shipping costs will be covered by us.

CONTACT

For all your questions about delivery and returns:

E-mail: info@soreya.store

Web: https://soreya.store

Instagram: @soreya_store